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Visitor Information

Plan your visit to CF Toronto Eaton Centre.

Find hours, directions, and learn more about our various services to enhance your shopping experience. We can't wait to see you!

Shopping Centre Hours

Shopping Centre Hours

Monday

11:00 AM-07:00 PM

Tuesday

11:00 AM-07:00 PM

Wednesday

11:00 AM-07:00 PM

Thursday

11:00 AM-07:00 PM

Friday

11:00 AM-07:00 PM

Saturday

11:00 AM-07:00 PM

Sunday

11:00 AM-06:00 PM

Location and Phone Number

CF Toronto Eaton Centre 220 Yonge St. Toronto, ON M5B 2H1 (416) 598-8560

COVID Info

The City of Toronto has created a by law which requires wearing a mask or face covering in indoor public spaces, including shopping malls effective July 7, 2020. This means that, with some exceptions, all customers or visitors entering CF Toronto Eaton Centre are required to wear a mask or face covering while inside the shopping centre. A mask or face covering is an additional measure we can take to reduce the spread of COVID-19 and keep each other safe. For more information, please visit the city of Toronto website

Guest Services

Looking for a store? Wondering where the washrooms are? We can help! Look for our Guest Services reps at the info desk, located on level 2 across from the Pink & Swarovski stores. Our Guest Services staff are happy to help with any questions you may have and are a great source of knowledge on current store promotions, Centre events, upcoming store openings, and exploring the City of Toronto. Professional, polite, friendly, and courteous, our team strives to elevate your shopping experience to excellent.

CF SHOP! Text

CF Toronto Eaton Centre is committed to ensuring you have an enjoyable shopping experience. Text us at (416) 639-0576 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation. 

The CF SHOP! card®

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $10 and $500 - how much you give is up to you and the funds do not expire.

Real-time access to your gift card balance now at your fingertips with LiVE by CF!

Download the LiVE by CF app and create a My LiVE account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.

LiVE by CF

LiVE by CF app is the best way to make the most of your next trip to a CF shopping centre. Get interactive maps, store info, promotions and an innovative way to build and save multiple wish lists. Get it here.

CF Eats

CF Eats is an online directory of restaurants and food retailers at a CF shopping centre that offer takeout, delivery, and special offers, which can be accessed via CF Eats, Cadillac Fairview Shopping Centres, and the LiVE by CF App.

Public WIFI

CF Toronto Eaton Centre now offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address. Your session will not be timed and no information will be posted to your social channels.

Washrooms

Washrooms can be found on:

Level 1, North - Next to Old Navy

Level 1, South - Next to Shoppers Drug Mart

Level 2, South - Next to Oakley

Level 3, South - Next to OVO

Level 4, North - Next to Indigo and Zara Mens

Urban Eatery

First Aid + Security

From band aids to ambulances, Guest services works in partnership with our Life and Safety Team to ensure the safety of your visit is a priority. We can provide you with a band aid for scratches or an ambulance for emergencies.

Wheelchairs

In an effort to ensure all our customers have an opportunity to enjoy their shopping experience, free wheelchair loans guarantee hassle-free access to all your favorite stores and services. CF Toronto Eaton Centre's wheelchair entrances and in-mall ramps offer complete mobility throughout the Centre. In order to loan a wheelchair you will need to provide one of the following pieces of identification: Passport, Driver's License or Permanent Resident card.

*Please note a $40.00 cash deposit is required for wheelchairs. Upon return of equipment borrowed, the full deposit will be returned. Some restrictions do apply on wheelchair loans, visit the Guest Services Desk on Level 2 or contact us at (416) 598-8560 for more information.

 

Accessibility

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy

Service Animals

Further information on this policy, including verification of a service animal’s status, can be reviewed in the CF Toronto Eaton Centre Accessible Customer Service Policy.

Parenting Rooms

Parenting Rooms are accessible via the Urban Eatery Washrooms

Lost & Found

If at any time during a visit to CF Toronto Eaton Centre you discover you have lost/misplaced an article, or have been separated from a member of your party, visit the Guest Services Desk on Level 2 immediately. Found items are transferred to security desk where they are kept for 30 days. Unclaimed items are donated wherever possible to a suitable charity. Please note that for security purposes, wallets cannot be kept for more than a couple of days as they must be turned over to the Police.

In Store Services

Please visit Shoppers Drug Mart on Level 1 for your Canada Post needs.

By Car

As of March 8, 2021, CF Toronto Eaton Centre will offer guests 30 minutes of FREE parking to help facilitate efficient and safe curbside and storefront pickups.

From the West: Take the Gardiner Expressway East, exit at Bay St/York St/Yonge St and head north on Yonge St. Parking is available at the Yonge & Shuter parkade, or the Bay & Dundas Parkade.

From the North: Take the Don Valley Pkwy S. and exit at Richmond Street/Downtown. Follow Richmond St. E and turn right onto Yonge St. Parking is available at the Yonge & Shuter parkade, or the Bay & Dundas Parkade.

From the East: If driving from the East, take the Don Valley Pkwy S. Exit toward Richmond Street/Downtown and take Richmond St. E to Yonge St. Parking is available at the Yonge & Shuter parkade, or the Bay & Dundas Parkade.

By Coach

CF Toronto Eaton Centre is conveniently located one block from Toronto's main Bus Terminal. Bus transportation to other cities within North America is provided through several Intercity Bus companies operating out of this station. More information from the Toronto Coach Terminal facilities can be accessed here.

By TTC

CF Toronto Eaton Centre is conveniently located on the Yonge line and can be accessed directly by two subways stations: Queen and Dundas. The Centre is also accessible from both the Queen and Dundas streetcars.

501 STREETCAR STOPS AT YONGE & QUEEN ST

Queen Station is located on the south end of the Centre and connects directly to the Shopping Centre.

505 STREETCAR STOPS AT YONGE & DUNDAS

Dundas Station is located on the north end of the Centre and connects directly to inside the Shopping Centre.

By GO Transit

Union Station is the central hub for all inter-city transit in Toronto.  The station is located in the heart of the City on Front and Bay street.

From Union Station, guests have the option to walk north on Yonge St. up to Queen St, to use the TTC and take the subway to either Queen Station or Dundas Station, or to walk underground using the PATH system.

For assistance in planning your route, please visit these sites:

Toronto Transit Commission - TTC

GO Transit | Regional Public Transit Service for the GTHA

Parking

Our Parking Facilities are fully automated and can accommodate over 1,411 vehicles. All payment is accepted via our automated paystations located in the elevator lobbies throughout the parking facility.

As of March 8, 2021, CF Toronto Eaton Centre will offer guests 30 minutes of Free Parking to help facilitate efficient and safe curbside and storefront pickups.

YONGE PARKADE

Located on Yonge Street, please enter from Shuter Street. Parking Height Restrictions 6ft 2" Minimum Parking Rates: $4.25 (20 min or less) For Monthly Parking Rates, please visit the link below or call 1 (416) 598-8685

BAY/DUNDAS PARKADE

Located on Bay Street, South of Dundas Street, North of Queen Street. Parking Height Restrictions: Level 1- 6ft 11" Level 2- 6ft 7" Level 3- 6ft 7"

Minimum Parking Rate: $3.50 (20 min or less)

For Monthly Parking Rates, please visit the link below or call 1(416) 598-8685

Electric Vehicle Charging Station

Need to power up? Now you can charge your vehicle while you shop. CF Toronto Eaton Centre is equipped with sixteen Tesla Superchargers located on P2 and P3 of the Bay Dundas Parkade.

TTC Accessibility

TTC riders can access TTC Subway stops via: Level 1 - Queen

Level 1 - Dundas

Level 2 - Dundas

Taxi/Rideshare Drop

Need a taxi? Stop by the Guest Services Desk and the staff will be happy to assist you in calling one for you.

Those using taxis and rideshare programs are encouraged to use Albert’s Way on James St. as a main pick up/ drop off point.

Car Rental

CF Toronto Eaton Centre has found a greener and cleaner way to zip around with Zip Cars (located in both our parking facilities).

Tour Bus Parking

CF Toronto Eaton Centre recognizes the added convenience of picking up and dropping off passengers at our front door.  With this in mind the Albert's Way entrance (located at the corner of James Street and Albert Street) has been selected as our designated bus tour pick-up/drop off area.

To park your motor coach vehicle please click the link below for more information: Streets, Parking & Transportation

Trip Advisor

Toronto Eaton Centre is downtown Toronto's only urban shopping centre, with over 230 retailers, restaurants, and services. With a diverse mix of Canadian & International shops, there's something to satisfy every Shopper's palate while exploring the heart of Ontario's capital

Other Nearby Attractions

Toronto Eaton Centre is minutes away from a mix of Toronto attractions. Visitors to the shopping centre can travel to the CN Tower, Ripley's Aquarium, and the AGO via foot or transit easily.

CN Tower

Named one of the 7 wonders of the modern world, the CN Tower is an instantly recognizable landmark and a key component of Toronto's skyline.

Ripley's Aquarium

Toronto's newest attraction, Ripley's Aquarium is home to 16,000 aquatic animals and the longest underwater viewing tunnel in North America

AGO Art Gallery of Ontario

The Art Gallery of Ontario is one of the largest galleries in North America, home to over 80,000 works from 100 A.D to current day.

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