CF Toronto Eaton Centre 220 Yonge St. Toronto, ON M5B 2H1

(416) 598-8560 or text the Guest Services team at (416) 639-0576

Christmas Eve, December 24 - 9:00 AM-5:00 PM

Christmas Day, December 25 - CLOSED

Boxing Day, December 26 - 7:00 AM-9:30 PM

New Year's Eve, December 31 - 9:00 AM-5:00 PM

New Year's Day, January 1 - 12:00 PM-7:00 PM

Looking for a store? Wondering where the washrooms are? We can help! Look for our Guest Services reps at the info desk, located on level 2 across from the Swarovski store. Our Guest Services staff are happy to help with any questions you may have and are a great source of knowledge on current store promotions, Centre events, upcoming store openings, and exploring the City of Toronto. Professional, polite, friendly, and courteous, our team strives to elevate your shopping experience to excellent.

Starting January 15th, 2024 CF Toronto Eaton Centre will commence phase two of our vertical transportation project at the Centre.

This phase will be a multi year project as we work towards the replacement of escalator steps across the property. During this period, up to two banks of escalators will be out of service at a time to facilitate the installation of new and improved components.

As of July 29th, 2024, the escalators near Gap from level 1 to 2 and the escalators from level 1 to 2 near the Dundas subway are out of service. Access between floors can be found via stairs and an elevator near the Dundas entrance, or by stairs, escalator and elevator in the centre or the shopping centre, and near the Queen Street entrance.

The Dundas escalators are expected to be back in service by mid-August.

The Gap Court escalators are expected to be back in service in October.

We understand the inconvenience this may cause and appreciate your patience and cooperation as we strive to enhance the overall safety and efficiency of the shopping centre.

Alternative routes will be signposted and our Guest Service Representatives and Security Guards will be available to assist guests as required.

New retailers are planned to open in 2025, stay tuned for further information.

We are excited to share that the former Nordstrom location will be undergoing redevelopment to create spaces for three new retail concepts. This will be in effect starting April 1st, 2024. While we are not at liberty, at this time, to share the brands joining CF Toronto Eaton Centre we expect to be able to do so in the very near future.

This redevelopment will require us to close the north/south access path on level 3 through the space. Access north/south will be available through level 2 and level 1 of the Centre.

The CF Toronto Eaton Centre team is taking steps to significantly enhance wayfinding on these levels to ensure guests, visitors and employees have visibility to the path of travel north/south through the Centre. Additionally ambassadors will be in place to answer questions and assist with directions through the transition.

As of April 22nd, 2024, CF Toronto Eaton Centre will commence our Albert’s Way West Waterproofing project. While the work is taking place, the entrance will remain open via the south swinging door and south revolving door only. Signage will be in place to direct traffic accordingly. We anticipate this work to be completed by September, 2024.

During this period the WheelTrans pick up location will be temporarily relocated to the Yonge Street and Albert's Way East Entrance.

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.

Food & Drink is an online directory of food retailers at CF shopping centres that offer takeout, delivery, and special offers which can be accessed online (https://shops.cadillacfairview.com/property/cf-toronto-eaton-centre/food).

CF Toronto Eaton Centre now offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address. Your session will not be timed and no information will be posted to your social channels.

Washrooms can be found on:

Level 1, North - Next to Game Stop

Level 1, South - Next to Shoppers Drug Mart

Level 2, South - Next to Herschel

Level 3, South - Next to OVO

Level 4, North - Next to Indigo and Zara Men's

Urban Eatery

From band aids to ambulances, Guest services works in partnership with our Life and Safety Team to ensure the safety of your visit is a priority. We can provide you with a band aid for scratches or an ambulance for emergencies.

In an effort to ensure all our customers have an opportunity to enjoy their shopping experience, free wheelchair loans guarantee hassle-free access to all your favorite stores and services. CF Toronto Eaton Centre's wheelchair entrances and in-mall ramps offer complete mobility throughout the Centre. In order to loan a wheelchair you will need to provide one of the following pieces of identification: Passport, Driver's License or Permanent Resident card.

*Please note a $40.00 cash deposit is required for wheelchairs. Upon return of equipment borrowed, the full deposit will be returned. Some restrictions do apply on wheelchair loans, visit the Guest Services Desk on Level 2 or contact us at (416) 598-8560 for more information.

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy

Further information on this policy, including verification of a service animal’s status, can be reviewed in the CF Toronto Eaton Centre Accessible Customer Service Policy.

Nursing Rooms are accessible via the Urban Eatery Washrooms.

Please note: On Thursday, September 12th, the Nursing Room will be closed whilst renovations take place. Guests who require use of the Nursing Room are able to utilise the Family Room in our Urban Eatery, and the majority of the washrooms that have change tables. 

If at any time during a visit to CF Toronto Eaton Centre you discover you have lost/misplaced an article, or have been separated from a member of your party, visit the Guest Services Desk on Level 2 immediately. Found items are transferred to security desk where they are kept for 30 days. Unclaimed items are donated wherever possible to a suitable charity. Please note that for security purposes, wallets cannot be kept for more than a couple of days as they must be turned over to the Police.

Please visit Shoppers Drug Mart on Level 1 for your Canada Post needs.

Construction of The Ontario Line has commenced and to accommodate this work, Queen Street will be closed between Yonge & Bay streets effective May 1, 2023, for approximately four years.

While Queen Street will be closed to all vehicles, it will be open for pedestrians. The northbound & southbound lanes on Yonge Street, Victoria Street and Bay Street will remain open to vehicles. Pedestrian access to CF Toronto Eaton Centre from Queen Street will be maintained.

The 501 Queen streetcar will divert both ways via McCaul Street, Dundas Street, and Broadview Avenue, to regular route. Both parking facilities (Yonge & Bay/Dundas) at CF Toronto Eaton Centre will remain accessible and open.  

As of the evening of October 25, 2024, pedestrians will not be able to cross between the north and south sides of Queen Street West, between Yonge Street and Bay Street. Pedestrians can use Yonge Street to cross between the north and south sides of the street. Crews will work overnight from 7:00 p.m. to 7:00 a.m. to complete this work, with the newly configured area in place as of the morning of October 26, 2024.

Wayfinding signage will be in place along the work zone to direct pedestrians in the area.

From the West: To park at the Yonge Parkade, take the Gardiner Expressway East, exit Yonge St and head north on Yonge St. Turn right on Adelaide St., left on Victoria St. then left on Shuter (please note that vehicles are not able to turn into the parkade along Yonge St). On your GPS enter the address 10 Shuter St. to get directions towards the entrance of the Yonge parkade.

To park at the Bay-Dundas parkade, take the Gardiner Expressway East, exit Bay St. exit and head north on Bay St. After passing Albert St., turn right when you see the parkade (right after Marriot Hotel). On your GPS enter the address 525 Bay St. to get directions to the Bay-Dundas parkade.

From the North or East: Take the Don Valley Pkwy S. and exit at Richmond Street/Downtown.

To park at the Yonge Parkade, follow Richmond St. E and turn right on Victoria St. then left on Shuter (please note that vehicles are not able to turn into the parkade along Yonge St). On your GPS enter the address 10 Shuter St. to get directions towards the entrance of the Yonge parkade.

To park at the Bay-Dundas parkade, follow Richmond St. E and turn right on Bay St. After passing Albert St., turn right when you see the parkade (right after Marriot Hotel). On your GPS enter the address 525 Bay St. to get directions to the Bay-Dundas parkade.

CF Toronto Eaton Centre is conveniently located on the Yonge line and can be accessed directly by two subways stations: Queen and Dundas. The Centre is also accessible from both the Queen and Dundas streetcars.

501 STREETCAR STOPS AT YONGE & QUEEN ST

Queen Station is located on the south end of the Centre and connects directly to the Shopping Centre.

505 STREETCAR STOPS AT YONGE & DUNDAS

Dundas Station is located on the north end of the Centre and connects directly to inside the Shopping Centre.

Union Station is the central hub for all inter-city transit in Toronto.  The station is located in the heart of the City on Front and Bay street.

From Union Station, guests have the option to walk north on Yonge St. up to Queen St, to use the TTC and take the subway to either Queen Station or Dundas Station, or to walk underground using the PATH system.

For assistance in planning your route, please visit these sites:

Toronto Transit Commission - TTC

GO Transit | Regional Public Transit Service for the GTHA

Our Parking Facilities are fully automated and can accommodate over 1,411 vehicles. All payment is accepted via our automated paystations located in the elevator lobbies throughout the parking facility.

YONGE PARKADE

Located on Yonge Street, please enter from Shuter Street. Parking Height Restrictions 6ft 2" Minimum Parking Rates: $4.25 (15 min or less) For Monthly Parking Rates, please visit this website or call 1 (416) 598-8685

BAY/DUNDAS PARKADE

Located on Bay Street, South of Dundas Street, North of Queen Street. Parking Height Restrictions: Level 1- 6ft 11" Level 2- 6ft 7" Level 3- 6ft 7"

Minimum Parking Rate: $3.50 (15 min or less)

For Monthly Parking Rates, please visit this website or call 1(416) 598-8685

Need to power up? Now you can charge your vehicle while you shop. CF Toronto Eaton Centre is equipped with sixteen Tesla Superchargers located on P2 and P3 of the Bay Dundas Parkade.

TTC riders can access TTC Subway stops via: Level 1 - Queen

Level 1 - Dundas

Level 2 - Dundas

Need a taxi? Stop by the Guest Services Desk and the staff will be happy to assist you in calling one for you.

Those using taxis and rideshare programs are encouraged to use Albert’s Way on James St. as a main pick up/ drop off point.

CF Toronto Eaton Centre has found a greener and cleaner way to zip around with Zip Cars (located in both our parking facilities).

CF Toronto Eaton Centre recognizes the added convenience of picking up and dropping off passengers at our front door.  With this in mind the Albert's Way entrance (located at the corner of James Street and Albert Street) has been selected as our designated bus tour pick-up/drop off area.

To park your motor coach vehicle please click the link below for more information: Streets, Parking & Transportation

Visiting from out of town? Find out more about our exclusive tourist offers here.

Toronto Eaton Centre is downtown Toronto's only urban shopping centre, with over 230 retailers, restaurants, and services. With a diverse mix of Canadian & International shops, there's something to satisfy every Shopper's palate while exploring the heart of Ontario's capital

Toronto Eaton Centre is minutes away from a mix of Toronto attractions. Visitors to the shopping centre can travel to the CN Tower, Ripley's Aquarium, and the AGO via foot or transit easily.

CN Tower

Named one of the 7 wonders of the modern world, the CN Tower is an instantly recognizable landmark and a key component of Toronto's skyline.

Ripley's Aquarium

Toronto's newest attraction, Ripley's Aquarium is home to 16,000 aquatic animals and the longest underwater viewing tunnel in North America

AGO Art Gallery of Ontario

The Art Gallery of Ontario is one of the largest galleries in North America, home to over 80,000 works from 100 A.D to current day.