Escalator service interruption:

Starting January 15th, 2024 CF Toronto Eaton Centre will commence phase two of our vertical transportation project at the Centre. This phase will be a multi year project as we work towards the replacement of escalator steps across the property. During this period, up to two banks of escalators will be out of service at a time to facilitate the installation of new and improved components. Alternative routes will be signposted and our Guest Service Representatives and Security Guards will be available to assist guests as required. CF Toronto Eaton Centre is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity. Accessibility features available for use while visiting CF Toronto Eaton Centre include:

• Elevators

• Escalators

• Barrier Free Washrooms

• Complimentary wheelchair loans

• Barrier-free public washrooms

• Barrier Free Parking at all parking structures

Cadillac Fairview | Accessibility Our Multi Year Accessibility Plan AODA Customer Feedback Form

As part of its continuing commitment to meeting the accessibility needs of its customers and staff with disabilities, The Cadillac Fairview Corporation Ltd. presents its Multi-Year Accessibility Plan, which addresses compliance requirements from 2012-2025. The Plan addresses activities and deliverables specified in the Information and Communication, Employment and Design of Public Spaces Accessibility Standards and Regulations and outlines an action plan for meeting these regulations. This document is available to the public and in alternate format and accessible communication supports upon request.