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Visitor Information

Plan your visit to CF Rideau Centre.

Find hours, directions, and learn more about our various services to enhance your shopping experience. We can't wait to see you!

Shopping Centre Hours

Shopping Centre Hours

Monday

10:00 AM-08:00 PM

Tuesday

10:00 AM-08:00 PM

Wednesday

10:00 AM-08:00 PM

Thursday

10:00 AM-08:00 PM

Friday

10:00 AM-08:00 PM

Saturday

10:00 AM-08:00 PM

Sunday

10:00 AM-06:00 PM

Shopping Centre Holiday Hours

Christmas Day (Saturday) - Closed

New Year's Day (Saturday) - Closed

Location and Phone Number

CF Rideau Centre 50 Rideau Street Ottawa, ON K1N 9J7 (613) 236-6565

Mandatory Use of Face Masks and Coverings

Ottawa Public Health is mandating the use of masks or face coverings in many indoor public spaces, including shopping malls effective July 7, 2020. This means that, with some exceptions, all customers or visitors entering CF Rideau Centre are required to wear a mask or face covering while inside the shopping centre. A mask or face covering is an additional measure we can take to reduce the spread of COVID-19 and keep each other safe. For more information, please visit ottawapublichealth.ca. We thank you in advance for your cooperation.

Shopping Centre Guidelines

  • Cadillac Fairview has a zero-tolerance policy for harrasment and discrimination in any form.

  • Pets are not permitted, with the exception of service animals.

  • Use of bicycles, scooters, skateboards, etc., are strictly prohibited in the centre.

  • All guests must be fully dressed and shoes must be worn at all times.

  • No smoking, vaping or any illegal drug use on the premises.

Guest Services

Excellent customer service is a hallmark of the CF Rideau Centre shopping experience. Whether you're searching for a certain store or need suggestions on where to find a particular item, it's our job to help you find what you're looking for at CF Rideau Centre. While you're here, stop by Guest Services on Level 3 (next to the Freiman Bridge) for a range of services.

CF SHOP! Text

CF Rideau Centre is committed to ensuring that our guests enjoy a memorable shopping experience. To chat, text us at (613) 714-0101 for directions, shopping centre information, fashion tips or even gift advice. Our Guest Services representatives are ready to help you during our hours of operation. Find everything that you need, right at your fingertips.

The CF SHOP! card®

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.

Real-time access to your gift card balance now at your fingertips with LiVE by CF!

Download the LiVE by CF app and create a My LiVE account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.

LiVE by CF

LiVE by CF app is the best way to make the most of your next trip to a CF shopping centre. Get interactive maps, store info, promotions and an innovative way to build and save multiple wish lists. Get it here.

CF Eats

CF Eats is an online directory of restaurants and food retailers at a CF shopping centre that offer takeout, delivery, and special offers, which can be accessed via CF Eats, Cadillac Fairview Shopping Centres, and the LiVE by CF App.

CF Public WIFI

Surf the web safely and freely during your next visit to CF Rideau Centre by connecting to our WIFI service "CF Public WIFI".

Nursing Room

Our nursing room features private nursing stations. Each one is equipped with a rocking chair, counter and soft lighting. The nursing room also includes a microwave, sink and two change tables. Located by Guest Services on Level 3.

Wheelchair Loans

Complimentary wheelchairs are available for use during regular shopping hours.

Accessibility

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy

Lost & Found

We have an extensive list of lost and found items. All items are kept for two weeks. To inquire about a lost item, please call (613) 236-6565 ext. 121247 or email us at ridguestservices@cadillacfairview.com.

By Car

CF Rideau Centre is located in the heart of downtown Ottawa, one block east of Parliament Hill.

Use Google maps to get driving directions to CF Rideau Centre. Click here.

By OC Transpo & O-Train Line 1

Route and Schedule Information

Passes are available at the OC Transpo Sales and Information Centre (Level 3, Rideau Court).

Parking

Information: Reef Parking (613) 234-6526

Parking is accessible from Daly Avenue and Nicholas Street. Experience increased convenience and fast, more efficient exiting with our automated pay stations. All parking machines are equipped with a call button for assistance.

Parking Rates

Red, Blue and Green Garages

  • Each 30 minutes or less (maximum 2 hours) $2.00

  • Next 30 minutes or less $2.25

  • Day rate (12 hours) $20.00

  • 24-hour rate $30.00

Parking rates are subject to change. Lost ticket results in a $35.00 charge. VISA, MasterCard, AMEX and cash accepted as payment. 

Height Restrictions

  • Blue Garage is 6' (1.8 metres)

  • Red Garage is 6'7" (2 metres)

  • Green Garage is 6'10" (2.08 metres)

Electric Vehicle Charging Stations

Need to power up? Now you can charge your vehicle while you shop. CF Rideau Centre is equipped with eight Tesla superchargers, one level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two level 2 Flo chargers. Electric vehicle charging stations are located in the Green Garage. Charging rates and parking rates apply.

Para Transpo

A Para Transpo stop is available at the Freiman entrance (Rideau Street) on Level 1. For passenger reservations, please call (613) 244-7272.

Bicycle Parking

Bicycle parking is available at the following locations:

  • Racks at Ogilvy Square near Green Parking entrance

  • Racks on Colonel By Drive near Chipotle

  • Bicycle cage in Red Garage by the exit - please contact Reef Parking at (613) 234-6526 for more information

There are city owned bicycle racks available on Mackenzie King Bridge and on Rideau Street, outside of Hudson's Bay.

Taxis

Blue Line taxi stands are located at the front entrance of The Westin Ottawa and Novotel hotels. Taxis are also available on Rideau Street.

Group Tour Bus Parking

Parking for tour group buses is available at the corner of Daly Avenue and Nicholas Street and on George Street in the ByWard Market (subject to availability).

Location

Located one block east of Parliament Hill and adjacent to the Shaw Centre and The Westin Hotel Ottawa hotel, CF Rideau Centre is situated in the heart of Ottawa's tourist hub. Conveniently centered between the downtown core and the ByWard Market and on the edge of the Rideau Canal, CF Rideau Centre is a key stop on every itinerary.

Other Nearby Attractions

Visit OttawaTourism.ca, the official Ottawa travel website and guide to Canada’s Capital Region. Here you can learn about Ottawa attractions, preview Ottawa restaurants and great Ottawa shopping. Plan your visit and book Ottawa hotels, accommodations and getaway packages online.

National Gallery of Canada

Parliament Hill

ByWard Market

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