Tickets will go on sale on Monday, November 3rd for our CF Insider subscribers. To be one of the first to receive the latest updates on all our holiday programming, including Santa visits, please visit our website and sign-up for the CF Insider newsletter. The sign-up button is located in the top right-hand corner of our website. Any remaining tickets will go on sale on Tuesday, November 4th. To purchase your ticket, please visit our website and click on ‘Visits with Santa’.

Visits with Santa are intended for guests of all ages.

CF Insiders received early access to purchase tickets for their visit with Santa. To get on the list for next year, and receive updates about all of our unique offerings and experiences year round, please sign up to be a CF Insider through our website. The sign-up button is located in the top right-hand corner of our website.

Early access tickets for CF Insiders are available on a first-come, first-served basis and unfortunately, cannot be guaranteed. Please continue to check the website as some time slots may become available due to cancellations.

No, however we encourage you to sign up for the newsletter to receive timely details about our upcoming holiday offerings.

Visits with Santa take place from Friday, November 14th to Tuesday, December 23rd and are by reservation only. Please visit our website for Santa’s hours of operation.

There is a mandatory $15 fee that includes your visit and 3 or more digital photos that will be sent to you right away via SMS and/or email and can be downloaded at your own convenience.

We listened to our guests and understand the lengthy time involved in standing in line. With everyone leading such busy lives, online ticket sales makes the process easier and more convenient for our guests.

Visits with Santa are by reservation only. To purchase your ticket, please visit our website and click on Visits with Santa.

We strongly encourage you to make your reservation prior to your visit to avoid disappointment and ensure your booking with Santa.

To ensure we capture everyone in your photo, it is recommended that your group size is limited to 6 people.

Reservations are limited to one per email.

To purchase your ticket, please visit our website and click on Visits with Santa.

After booking your visit with Santa, you will receive a confirmation email with your reservation details. Please check your junk or spam email folders if you don’t see an email from us. If you don’t see a confirmation email from us in your inbox, spam or junk folders, please contact tickets@cadillacfairview.com.

To receive a full refund, cancellations must be made 24-hours or more before your reservation date and time. A refund will be issued within 2-7 business days. Any cancellation made less than 24-hours before your reservation date and time will not be refunded. To cancel your reservation, please check your confirmation email. There is a link in the confirmation email which will take you to the appropriate website page to cancel your reservation.

Changes to your reservation can only be made 24 hours or more before your original reservation date and time. Please note that we cannot guarantee that time slots will be available should you decide to reschedule your visit.

Unfortunately we will not be able to add more time slots. Please continue to check the website as some time slots may become available due to cancellations.

Please arrive at your scheduled reservation time. Late arrival accommodations cannot be guaranteed.

Each visit is approximately 5 minutes long.

We are booking 3 families in every 15-minute time slot. Each family will have approximately 5 minutes to visit with Santa and have their photos taken.

Please bring your confirmation email with you as your confirmed ticket to check in for your visit with Santa. Kindly arrive at your scheduled reservation time.

Santa will be sitting in an oversized chair with room for visitors to sit next to him. There will also be small stools next to Santa’s chair or you can stand next to the chair if you’d prefer to maintain more distance.

We will be working with Page Activations Inc. for photography this holiday season.

You will receive your photos via SMS and/or email within a few seconds after the photos are taken. However, this may take longer depending on factors beyond our control (i.e. slow internet connection). Our team will ask you to confirm you have received your photos via email before you leave the Santa set. 2025 VISITS WITH SANTA - FAQs You can download your photos to any connected device such as a cell phone, tablet or personal computer. The photo files are full resolution and can easily be used to print up to a 8” x 10” photo.

Please contact cfholidaysupport@cadillacfairview.com for any inquiries specific to your photos.

No. There will be no printed photos available at the Santa set. The photo files are full resolution and can easily be used to print up to a 8” x 10” photo at your preferred photo print vendor.

Yes, you may view your photos before leaving.

Yes, you can request a retake. We kindly ask that any retakes be done within your 5-minute timeframe.

All photos are retained until February 28, 2026 as a back up should any customers misplace their photos. After February 28, 2026, all photos will be permanently deleted.

Yes, personal photography is permitted with your reservation.

No, unfortunately we will not be offering pet photos this year

No, we’re focused on our in-mall Santa experience this year.

Unfortunately tickets cannot be transferred to someone else. If you need to cancel your visit, cancellations must be made 24-hours or more before your reservation date and time in order to receive a refund.

We ask that you please arrive at your scheduled reservation time. Late arrival accommodations cannot be guaranteed.

Unfortunately tickets cannot be transferred to another mall. If you need to cancel your visit, cancellations must be made 24-hours or more before your reservation date and time in order to receive a refund. You are welcome to book another visit at your preferred CF location, however we cannot guarantee that time slots will be available.

To reschedule your visit with Santa, please check your confirmation email. There is a link in the confirmation email which will take you to the appropriate website page to modify your reservation. Modifications must be made 24-hours or more before the date and time of your original reservation. Please note we cannot guarantee that other time slots will be available.

We recommend you check with our on-site team when checking in for your visit to make sure Santa is comfortable with your service/support dog. Usually Santa is okay with this, as long as someone is holding the dog. However, best to check in with the team upon arrival to be sure.

We are ending our Visits with Santa experience on Tuesday, December 23rd this year to allow Santa enough time to get back to the North Pole for Christmas Eve.