Individual retailer hours may vary at this time. Please contact individual retailers directly for their hours of operation before planning your visit.

National Truth & Reconciliation (September 30) | Open, regular hours Thanksgiving Day (October 14) | Closed Black Friday (November 29) | 9:00 AM - 10:00 PM Christmas Eve (December 24) | 9:00 AM - 6:00 PM Christmas Day (December 25) | Closed Boxing Day (December 26) | 9:00 AM - 9:00 PM New Year's Eve (December 31) | 9:00 AM - 6:00 PM New Year's Day (January 1) | Closed

CF Fairview Mall 1800 Sheppard Ave. East Toronto, ON M2J 5A7 (416) 491-0151

• Cadillac Fairview has a zero-tolerance policy for harrasment and discrimination in any form.

• Pets are not permitted, with the exception of service animals.

• Use of bicycles, scooters, skateboards, etc., are strictly prohibited in the centre.

• All guests must be fully dressed and shoes must be worn at all times.

• No smoking, vaping or any illegal drug use on the premises.

Welcome to Guest Services at CF Fairview Mall. It's our pleasure to assist you in any way that we can. In addition to shopping centre information, we offer a wide range of services, all with a smile. Located centrally, on the upper level of the mall near Entrance 4.

Phone: (416) 491-0151

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.

Food & Drink is an online directory of food retailers at CF shopping centres that offer takeout, delivery, and special offers which can be accessed online (https://shops.cadillacfairview.com/property/cf-fairview-mall/food).

CF Fairview Mall offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address.

From band-aids to ambulances, Guest Services works in partnership with our Security & Life Safety Team to ensure the safety of your visit is a priority. We can provide you with a band-aid for scratches or an ambulance for emergencies.

Nursery rooms are located on the lower level near the women's washroom in the Dining Hall, and at the lower level washrooms near H & M.

Wheelchairs are available on loan from Guest Services for the convenience of elderly or handicapped patrons on a first come first serve basis. There is no fee required. Wheeltrans stops are found at Entrance 6 where automated doors are located.

Please note: Wheelchair loans are currently available for emergencies only. Thank you for understanding. 

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy

Self-serve vending strollers are located on the upper level, in front of TD Bank (Entrance 5). There is a $6 rental fee. The machine accepts credit cards and cash, with change-making capabilities. Upon return of the stroller, customers will receive a $1 rebate. All of CF Fairview Mall's stroller revenue is donated.

An alternate to the outdoors, CF Fairview Mall provides a comfortable walking environment year round. Walkers are welcome between 7:00am and 9:30am everyday. Visit Guest Services or call us at (416) 491-0151 for more information.

If you have lost an item or find one during your shopping trip to CF Fairview Mall, please contact our Security & Life Safety Team at (416) 491-0151 Ext. 2.

The Don Mills subway station, on the Sheppard Line, is directly connected to the shopping centre.

Subway:  Via the Sheppard Line - exit at Don Mills Station - look for signs directing you to CF Fairview Mall (Entrance 4 near St. Louis Bar & Grill).

The following bus routes connect to CF Fairivew Mall via Don Mills Station: 10, 24A, 25, 85, 139, 167, 169, 190, 224, 368.

For more information about, routes, schedules, wheeltrans, services and fares click on the TTC link or call the TTC info line (416) 393-INFO (24 hours a day, 7 days a week).

Please enter the mall from Sheppard Avenue. Parking deck 4 & 5, on the west side, is designated for TTC parking.  Fees may apply.

Please note that parking deck 5 is currently closed.

Need to power up? Now you can charge your vehicle while you shop. CF Fairview Mall is equipped with one level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two level 2 Flo chargers. Electric vehicle charging stations are located on the lower level of the parking deck, near entrance 2. 20 Tesla Superchargers spots are also available on the south side of the CF Fairview Mall parking lot (near Entrance 4, adjacent to the TTC parkade). 

Visit Guest Services and we are happy to call a taxi for you!

If you're ever in a situation where you lock your keys in your car or your car battery needs a boost, visit Guest Services and we will provide this service free of charge.

CF Fairview Mall is pleased to offer a Safe Walk program to escort guests to their vehicles or nearby TTC stops. Guests who would like to use Safe Walk can visit the Guest Services kiosk located in the centre of the mall on the upper level and ask for a security guard for "Safe Walk" or call Security at (416) 491-0151 to make arrangements.