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Visitor Information

Plan your visit to CF Fairview Mall.

Find hours, directions, and learn more about our various services to enhance your shopping experience. We can't wait to see you!

Shopping Centre Hours

Shopping Centre Hours


10:00 AM-09:00 PM


10:00 AM-09:00 PM


10:00 AM-09:00 PM


10:00 AM-09:00 PM


10:00 AM-09:00 PM


10:00 AM-09:00 PM


11:00 AM-07:00 PM

Note on Retailer Operating Hours

Individual retailer hours may vary at this time. Please contact individual retailers directly for their hours of operation before planning your visit.

Shopping Centre Holiday Hours

Holiday Hours

Thanksgiving (Monday, October 10th) - CLOSED

Location and Phone Number

CF Fairview Mall 1800 Sheppard Ave. East Toronto, ON M2J 5A7 (416) 491-0151

Shopping Centre Guidelines

  • Cadillac Fairview has a zero-tolerance policy for harrasment and discrimination in any form.

  • Pets are not permitted, with the exception of service animals.

  • Use of bicycles, scooters, skateboards, etc., are strictly prohibited in the centre.

  • All guests must be fully dressed and shoes must be worn at all times.

  • No smoking, vaping or any illegal drug use on the premises.

Guest Services

Welcome to Guest Services at CF Fairview Mall. It's our pleasure to assist you in any way that we can. In addition to shopping centre information, we offer a wide range of services, all with a smile. Located centrally, on the upper level of the mall near Entrance 4.

Phone: (416) 491-0151


CF Fairview Mall is committed to ensuring you have an enjoyable shopping experience. Text us at (647) 793-3973 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation. 

The CF SHOP! card®

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.

Real-time access to your gift card balance now at your fingertips with LiVE by CF!

Download the LiVE by CF app and create a My LiVE account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.

LiVE by CF

LiVE by CF app is the best way to make the most of your next trip to a CF shopping centre. Get interactive maps, store info, promotions and an innovative way to build and save multiple wish lists. Get it here.

Food & Drink

Food & Drink is an online directory of food retailers at CF shopping centres that offer takeout, delivery, and special offers which can be accessed online (https://shops.cadillacfairview.com/property/cf-fairview-mall/food).

Public WIFI

CF Fairview Mall offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address.

First Aid

From band-aids to ambulances, Guest Services works in partnership with our Security & Life Safety Team to ensure the safety of your visit is a priority. We can provide you with a band-aid for scratches or an ambulance for emergencies.

Nursing Room

Nursery rooms are located on the lower level near the women's washroom in the Dining Hall, and at the lower level washrooms near H & M.

Wheelchairs and Wheeltrans Stops

Wheelchairs are available on loan from Guest Services for the convenience of elderly or handicapped patrons on a first come first serve basis. There is no fee required. Wheeltrans stops are found at Entrance 6 where automated doors are located.

Please note: Wheelchair loans are currently available for emergencies only. Thank you for understanding. 


We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy


Self-serve vending strollers are located on the upper level, in front of TD Bank (Entrance 5). There is a $6 rental fee. The machine accepts credit cards and cash, with change-making capabilities. Upon return of the stroller, customers will receive a $1 rebate. All of CF Fairview Mall's stroller revenue is donated.

Mall Walkers

An alternate to the outdoors, CF Fairview Mall provides a comfortable walking environment year round. Walkers are welcome between 7:00am and 9:30am everyday. Visit Guest Services or call us at (416) 491-0151 for more information.

Lost & Found

If you have lost an item or find one during your shopping trip to CF Fairview Mall, please contact our Security & Life Safety Team at (416) 491-0151 Ext. 2.

By TTC - Subway

The Don Mills subway station, on the Sheppard Line, is directly connected to the shopping centre.

Subway:  Via the Sheppard Line - exit at Don Mills Station - look for signs directing you to CF Fairview Mall (Entrance 4 near St. Louis Bar & Grill).

By TTC - Bus

The following bus routes connect to CF Fairivew Mall via Don Mills Station: 10, 24A, 25, 85, 139, 167, 169, 190, 224, 368.

For more information about, routes, schedules, wheeltrans, services and fares click on the TTC link or call the TTC info line (416) 393-INFO (24 hours a day, 7 days a week).

Entrance Closure

Entrance 2 is temporarily closed. Please use our new entrance (7) located near the TTC entrance facing the intersection of Don Mills Road and Sheppard Avenue. For more information, visit our property map.

By TTC - Patrons

Please enter the mall from Sheppard Avenue. Parking deck 4 & 5, on the west side, is designated for TTC parking.  Fees may apply.

Please note that parking decks 4 & 5 are currently closed for construction.

Electric Vehicle Charging Station

Need to power up? Now you can charge your vehicle while you shop. CF Fairview Mall is equipped with one level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two level 2 Flo chargers. Electric vehicle charging stations are located on the lower level of the parking deck, near entrance 2. 20 Tesla Superchargers spots are also available on the south side of the CF Fairview Mall parking lot (near Entrance 4, adjacent to the TTC parkade). 

Need a Taxi?

Visit Guest Services and we are happy to call a taxi for you!

Lock-out Service & Car Boosting

If you're ever in a situation where you lock your keys in your car or your car battery needs a boost, visit Guest Services and we will provide this service free of charge.

CF Fairview Mall Safe Walk Program

CF Fairview Mall is pleased to offer a Safe Walk program to escort guests to their vehicles or nearby TTC stops. Guests who would like to use Safe Walk can visit the Guest Services kiosk located in the centre of the mall on the upper level and ask for a security guard for "Safe Walk" or call Security at (416) 491-0151 to make arrangements.

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