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Visitor Information

Plan your visit to CF Richmond Centre.

Find hours, directions, and learn more about our various services to enhance your shopping experience. We can't wait to see you!

Shopping Centre Hours

Shopping Centre Hours

Monday

10:00 AM-08:00 PM

Tuesday

10:00 AM-08:00 PM

Wednesday

10:00 AM-08:00 PM

Thursday

10:00 AM-08:00 PM

Friday

10:00 AM-08:00 PM

Saturday

10:00 AM-08:00 PM

Sunday

11:00 AM-06:00 PM

Location and Phone Number

CF Richmond Centre 6551 No. 3 Road Richmond, BC V6Y 2B6 (604) 713-7467

Provincial Health Guidelines

Masks are provincially mandated in all indoor public spaces.

Shopping Centre Guidelines

  • Cadillac Fairview has a zero-tolerance policy for harrasment and discrimination in any form.

  • Pets are not permitted, with the exception of service animals.

  • Use of bicycles, scooters, skateboards, etc., are strictly prohibited in the centre.

  • All guests must be fully dressed and shoes must be worn at all times.

  • No smoking, vaping or any illegal drug use on the premises.

Guest Services

Our Guest Services team is here to help you make your shopping experience more enjoyable and hassle-free. Looking for a certain shop or service? Not quite sure what store to visit in order to find a particular item? Our Guest Services team will be happy to guide you in the right direction. You are welcome to contact us by visiting Guest Services which is located in the Main Galleria near White Spot, calling us at (604) 713-7467 or emailing us at ricguestservices@cadillacfairview.com

CF SHOP! Text

CF Richmond Centre is committed to ensuring you have an enjoyable shopping experience. Text us at 604-449-2922 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation. 

The CF SHOP! card®

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.

Real-time access to your gift card balance now at your fingertips with LiVE by CF!

Download the LiVE by CF app and create a My LiVE account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.

LiVE by CF

LiVE by CF app is the best way to make the most of your next trip to a CF shopping centre. Get interactive maps, store info, promotions and an innovative way to build and save multiple wish lists. Get it here.

CF Eats

CF Eats is an online directory of restaurants and food retailers at a CF shopping centre that offer takeout, delivery, and special offers, which can be accessed via CF Eats, Cadillac Fairview Shopping Centres, and the LiVE by CF App.

Dining

We have 5 dynamic dine-in restaurants and a diverse array of restaurants in our Dining Terrace which offer a wide variety of choices sure to please your palate.

Public WIFI

CF RichmondCentre now offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address. Your session will not be timed and no information will be posted to your social channels.

Wheelchairs and Walkers

To make your way around the mall a little easier, we offer wheelchairs and walkers. This service is offered free of charge, however we encourage a $1 donation that will go to a local charity. Please note availability is based on a first come first served basis.

Accessibility

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy

Emergency Baby Supplies

For those who have forgotten to pack extra diapers for your little one, and those who thought that they had brought enough for the trip to the mall, we are pleased to offer complimentary diapers and baby wipes.

Coat and Parcel Check*

Is your load getting too heavy? For a donation to our monthly charity we are happy to store your coats and/or parcels while you shop.

*currently unavailable

Lost & Found

If at any time during a visit to Richmond Centre you discover that you have lost/misplaced something, please contact us and we will do our best to help you find your missing item. Also if we find an item, we will do our best to find the owner. Please do not hesitate to contact us at (604) 273-2767 for your lost and found inquiries.

Directions

We are located between No.3 Road and Minoru Boulevard, and Granville Avenue and Westminster Highway in Richmond.

If you are travelling by bus or Canada Line, Richmond Centre is located at the terminus station, Richmond-Brighouse. We are 25 minutes from downtown Vancouver, and 15 minutes from the Vancouver International Airport (YVR).

Parking

We have over 2300 stalls of complimentary 4 hour parking available, including a 4 level parkade located on the south end of the shopping centre towards Granville Ave.

Tesla Supercharger Station

Located on the North End of our Parking lot, these 20 spots provide supercharging capabilities specific to Tesla vehicles and are available to our customers*

For more information on the Tesla Superchargers, please visit: https://www.tesla.com

*Additional charging fees may be applicable through the cars owners' relationship with Tesla.

Non-Profit Guidelines and Criteria

*please note that Non-Profit Space is currently unavailable.

Throughout the year we receive numerous requests for support from a wide range of deserving organizations. Unfortunately we are unable to fulfill all requests and therefore we have established guidelines and criteria to help us evaluate each request. We are committed to supporting as many groups as possible.

Non-Profit Space

We'll help you raise awareness! If you are a local non-profit organization, you have an opportunity to book a complimentary space at Richmond Centre. Please contact ricguestservices@cadillacfairview.com for more information.

Donation Requests

Raising funds for your organization can be a challenge. We may be able to help through providing a donation for your fundraising event. However please note that we do receive numerous requests each week, and we are unable to support all the wonderful organizations that are working to improve our community.

In order for us to support as many organizations as possible, please review the following criteria:

  • Organizations must be local non-profit organizations, with a focus on arts & culture, environment, health & wellness or youth (political parties, religious groups, individual pursuits and private foundations, lobbying or advocacy groups, and for-profit organizations are ineligible);

  • The event should directly benefit the Richmond community;

  • Requests should be made in writing and submitted a minimum of 4 weeks prior to your event.

Donation requests can be submitted to Guest Services at Richmond Centre, by email at ricguestservices@cadillacfairview.com. Requests are reviewed on a monthly basis, and all organizations that will be receiving support will be contacted.

Community Board

Your non-profit community event can be posted on our Community Board located near the Administration office. Posted materials should be:

  • To raise awareness for Richmond-based non-profit organizations;

  • Professionally printed (no handwritten materials);

  • A maximum size of 11"x17".

Please note that we do reserve the right to accept and/or decline posted materials based on suitability, and is subject to space availability. Materials can be posted for a maximum of 30 days, and cannot be posted more than once every 3 months. For further details, please contact the Administration office at (604) 273-4828.

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