Visitor Information
Plan your visit to CF Masonville Place.
Find hours, directions, and learn more about our various services to enhance your shopping experience. We can't wait to see you!
Shopping Centre Hours
Shopping Centre Hours
Monday
10:00 AM-09:00 PM
Tuesday
10:00 AM-09:00 PM
Wednesday
10:00 AM-09:00 PM
Thursday
10:00 AM-09:00 PM
Friday
10:00 AM-09:00 PM
Saturday
10:00 AM-08:00 PM
Sunday
10:00 AM-05:00 PM
Note on Operating Hours
Holiday Hours
Victoria Day (Monday, May 23rd) - CLOSED
Canada Day (Friday, July 1st) - CLOSED
Civic Holiday (Monday, Aug. 1st) - 10AM - 6PM
Labour Day (Monday, Sept. 5th) - CLOSED
National Day of Truth and Reconciliation (Friday, Sept. 30th) - Regular Mall Hours
Thanksgiving (Monday, Oct. 10th) - CLOSED
Remembrance Day (Friday, Nov. 11th) - Regular Mall Hours
Christmas Day (Sunday, Dec. 25th) - CLOSED
Shopping Centre Location
Location and Phone Number
CF Masonville Place 1680 Richmond Street North, Box 23 London, ON N6G 3Y9 (519) 667-4884
Shopping Centre Information
Shopping Centre Guidelines
Cadillac Fairview has a zero-tolerance policy for harrasment and discrimination in any form.
Pets are not permitted, with the exception of service animals.
Use of bicycles, scooters, skateboards, etc., are strictly prohibited in the centre.
All guests must be fully dressed and shoes must be worn at all times.
No smoking, vaping or any illegal drug use on the premises.
Guest Services
Guest Services (CF Host Services) is located between Michael Hill Jeweler and Fashion Brow on the lower level near the food court. Contact us at (519) 667-4884 x.125233 with any inquiries. Our goal is to provide our guests with exceptional service to ensure your stay with us is a pleasant one. Our friendly staff have exceptional knowledge of our stores and services - they are available during mall hours to assist you.
CF SHOP! Text
CF Masonville Place is committed to ensuring you have an enjoyable shopping experience. Text us at (226) 646-3440 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation.
Shopping Centre Services
The CF SHOP! card®
Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.
Real-time access to your gift card balance now at your fingertips with LiVE by CF!
Download the LiVE by CF app and create a My LiVE account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.
LiVE by CF
LiVE by CF app is the best way to make the most of your next trip to a CF shopping centre. Get interactive maps, store info, promotions and an innovative way to build and save multiple wish lists. Get it here.
Food & Drink
Food & Drink is an online directory of food retailers at CF shopping centres that offer takeout, delivery, and special offers which can be accessed online (https://shops.cadillacfairview.com/property/cf-masonville-place/food).
Public WIFI
CF Masonville Place now offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address. Your session will not be timed and no information will be posted to your social channels.
Family/Handicap Assist Washrooms
Family/handicap assist washrooms are located on the lower level in the Food court beside Koya Japan, and on the lower level between Laura Secord and Bentley.
Parenting/Nursing Room
The nursing room is located on the upper level in the women's washroom between Banana Republic and Victorias Secret.
Wheelchairs
Available for loan through Guest Services.
Accessibility
We are committed to serving all our customers, without any barriers of any kind.
Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.
Strollers
Smarte Carte Strollers located at lower level between Hallmark and Bentley. Self Service - no waiting in line Singles $6.00 50 ¢ Return reward Vending units accept credit cards and cash
(CF Masonville Place's portion of the proceeds are donated to a local children's charity) Roomy – suitable for pre-schoolers A moving steering wheel to keep little hands occupied Storage space – for your personal & shopping items Cup holders – for parents
Lost & Found
If you have lost or found an item during your visit to CF Masonville Place, please contact a Guest Services Team member and someone will assist you immediately.
Directions
By Car
CF Masonville Place is conveniently located near the intersection of Fanshawe Park Road W and Richmond Street in London. CF Masonville Place is easily accessible by car or taxi or by a number of London Transit bus routes.
By LTC
CF Masonville Place has a LTC Hub conveniently located in our parking lot facing Richmond Street. For specific route details, visit Routes & Schedules.
Parking & Vehicle Services
Parking
CF Masonville Place offers over 3,500 complimentary parking spaces in the lot right next to the mall.
Electric Vehicle Charging Station
CF Masonville Place is equipped with one level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two level 2 Flo chargers. Electric vehicle charging stations are located in the parking lot near SilverCity.
LTC Hub
Conveniently located in the parking lot facing Richmond Street.