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Visitor Information

Plan your visit to CF Masonville Place.

Find hours, directions, and learn more about our various services to enhance your shopping experience. We can't wait to see you!

Shopping Centre Hours

Shopping Centre Hours

Monday

10:00 AM-09:00 PM

Tuesday

10:00 AM-09:00 PM

Wednesday

10:00 AM-09:00 PM

Thursday

10:00 AM-09:00 PM

Friday

10:00 AM-09:00 PM

Saturday

10:00 AM-08:00 PM

Sunday

10:00 AM-05:00 PM

Holiday Hours

Labour Day (Monday, Sept. 5th) - CLOSED

National Day of Truth and Reconciliation (Friday, Sept. 30th) - Regular Mall Hours

Thanksgiving (Monday, Oct. 10th) - CLOSED

Remembrance Day (Friday, Nov. 11th) - Regular Mall Hours

Christmas Day (Sunday, Dec. 25th) - CLOSED

Location and Phone Number

CF Masonville Place 1680 Richmond Street North, Box 23 London, ON N6G 3Y9 (519) 667-4884

Shopping Centre Guidelines

  • Cadillac Fairview has a zero-tolerance policy for harrasment and discrimination in any form.

  • Pets are not permitted, with the exception of service animals.

  • Use of bicycles, scooters, skateboards, etc., are strictly prohibited in the centre.

  • All guests must be fully dressed and shoes must be worn at all times.

  • No smoking, vaping or any illegal drug use on the premises.

Guest Services

Guest Services (CF Host Services) is located between Michael Hill Jeweler and Fashion Brow on the lower level near the food court. Contact us at (519) 667-4884 x.125233 with any inquiries. Our goal is to provide our guests with exceptional service to ensure your stay with us is a pleasant one. Our friendly staff have exceptional knowledge of our stores and services - they are available during mall hours to assist you.

CF SHOP! Text

CF Masonville Place is committed to ensuring you have an enjoyable shopping experience. Text us at (226) 646-3440 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation. 

The CF SHOP! card®

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.

Real-time access to your gift card balance now at your fingertips with LiVE by CF!

Download the LiVE by CF app and create a My LiVE account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.

LiVE by CF

LiVE by CF app is the best way to make the most of your next trip to a CF shopping centre. Get interactive maps, store info, promotions and an innovative way to build and save multiple wish lists. Get it here.

Food & Drink

Food & Drink is an online directory of food retailers at CF shopping centres that offer takeout, delivery, and special offers which can be accessed online (https://shops.cadillacfairview.com/property/cf-masonville-place/food).

Public WIFI

CF Masonville Place now offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address. Your session will not be timed and no information will be posted to your social channels.

Family/Handicap Assist Washrooms

Family/handicap assist washrooms are located on the lower level in the Food court beside Koya Japan, and on the lower level between Laura Secord and Bentley.

Parenting/Nursing Room

The nursing room is located on the upper level in the women's washroom between Banana Republic and Victorias Secret.

Wheelchairs

Available for loan through Guest Services.

Accessibility

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy

Strollers

Smarte Carte Strollers located at lower level between Hallmark and Bentley. Self Service - no waiting in line Singles $6.00 50 ¢ Return reward Vending units accept credit cards and cash

(CF Masonville Place's portion of the proceeds are donated to a local children's charity) Roomy – suitable for pre-schoolers A moving steering wheel to keep little hands occupied Storage space – for your personal & shopping items Cup holders – for parents

Lost & Found

If you have lost or found an item during your visit to CF Masonville Place, please contact a Guest Services Team member and someone will assist you immediately.

By Car

CF Masonville Place is conveniently located near the intersection of Fanshawe Park Road W and Richmond Street in London. CF Masonville Place is easily accessible by car or taxi or by a number of London Transit bus routes.

By LTC

CF Masonville Place has a LTC Hub conveniently located in our parking lot facing Richmond Street. For specific route details, visit Routes & Schedules.

Parking

CF Masonville Place offers over 3,500 complimentary parking spaces in the lot right next to the mall.

Electric Vehicle Charging Station

CF Masonville Place is equipped with one level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two level 2 Flo chargers. Electric vehicle charging stations are located in the parking lot near SilverCity.

LTC Hub

Conveniently located in the parking lot facing Richmond Street.

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LiVE BY CF APP

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