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Visitor Information

Plan your visit to CF Masonville Place.

Find hours, directions, and learn more about our various services to enhance your shopping experience. We can't wait to see you!

Shopping Centre Hours

Shopping Centre Hours

Monday

11:00 AM-06:00 PM

Tuesday

11:00 AM-07:00 PM

Wednesday

11:00 AM-07:00 PM

Thursday

11:00 AM-07:00 PM

Friday

11:00 AM-07:00 PM

Saturday

10:00 AM-06:00 PM

Sunday

11:00 AM-05:00 PM

Location and Phone Number

CF Masonville Place 1680 Richmond Street North Box 23 London, ON N6G 3Y9 (519) 667-4884

Mandatory use of Face Masks/Coverings

The City of London will be creating a by law which requires wearing a mask or face covering in indoor public spaces, including shopping malls effective July 18, 2020.

This means that, with some exceptions, all customers or visitors entering CF Masonville Place are required to wear a mask or face covering while inside the shopping centre.

A mask or face covering is an additional measure we can take to reduce the spread of COVID-19 and keep each other safe.  For more information, please visit London.ca

Shopping Centre Guidelines

  • Cadillac Fairview has a zero-tolerance policy for harrasment and discrimination in any form.

  • Pets are not permitted, with the exception of service animals.

  • Use of bicycles, scooters, skateboards, etc., are strictly prohibited in the centre.

  • All guests must be fully dressed and shoes must be worn at all times.

  • No smoking, vaping or any illegal drug use on the premises.

Guest Services

Guest Services is located between Michael Hill Jeweller and La Senza on the lower level near the food court. Contact us at (519) 667-4884 x.125233 with any inquiries Monday to Sunday 12PM to 5PM. Our goal is to provide our guests with exceptional service to ensure your stay with us is a pleasant one. Our friendly staff have exceptional knowledge of our stores and services - they are available during mall hours to assist you.

CF SHOP! Text

CF Masonville Place is committed to ensuring you have an enjoyable shopping experience. Text us at (226) 646-3440 for directions, shopping centre information, fashion tips, or even gift advice. Our Guest Services representatives are ready to help you in real-time during our hours of operation. 

The CF SHOP! card®

Give the gift of choice. Whether you’re looking for a way to say ‘thank you’, ‘happy birthday’, or ‘let’s go shopping’ – the CF SHOP! card says it all. Redeemable at thousands of the top shopping, dining, and entertainment destinations in CF shopping centres, the CF SHOP! card can hold any amount between $5 and $500 - how much you give is up to you and the funds do not expire.

Real-time access to your gift card balance now at your fingertips with LiVE by CF!

Download the LiVE by CF app and create a My LiVE account to get real-time access to your CF SHOP! card balances, so you always know how much you have left to spend while you're at the mall.

LiVE by CF

LiVE by CF app is the best way to make the most of your next trip to a CF shopping centre. Get interactive maps, store info, promotions and an innovative way to build and save multiple wish lists. Get it here.

CF Eats

CF Eats is an online directory of restaurants and food retailers at a CF shopping centre that offer takeout, delivery, and special offers, which can be accessed via CF Eats, Cadillac Fairview Shopping Centres, and the LiVE by CF App.

Public WIFI

CF Masonville Place now offers FREE public WiFi as a courtesy to our guests. To access our WiFi network, enable WiFi on your mobile device and search for CF PUBLIC WIFI. You can connect with your Facebook, Twitter, or email address. Your session will not be timed and no information will be posted to your social channels.

Family/Handicap Assist Washrooms

Family/handicap assist washrooms are located on the lower level in the Food court beside Koya Japan, and on the lower level between Laura Secord and Bentley.

Parenting/Nursing Room

The nursing room is located on the upper level in the women's washroom between Banana Republic and Victorias Secret.

Wheelchairs

Available for load through Guest Services.

Accessibility

We are committed to serving all our customers, without any barriers of any kind.

Cadillac Fairview is committed to providing excellent customer service to all its customers, including our customers with disabilities, based on the core principles of dignity, independence, inclusion, integration, responsiveness, and equality of opportunity.

Accessibility Policy

Strollers (Currently Unavailable)

Smarte Carte Strollers located at lower level between Hallmark and Bentley. Self Service - no waiting in line Singles $6.00 50 ¢ Return reward (CF Masonville Place's portion of the proceeds are donated to a local children's charity) Vending units accept credit cards and cash Roomy – suitable for pre-schoolers A moving steering wheel to keep little hands occupied Storage space – for your personal & shopping items Cup holders – for mom & dad

Mall Walkers (Currently Unavailable)

Sorry, currently unavailable.

Lost & Found

If you have lost or found an item during your visit to CF Masonville Place, please contact a Guest Services Team member and someone will assist you immediately.

By Car

CF Masonville Place is conveniently located near the intersection of Fanshawe Park Road W and Richmond Street in London. CF Masonville Place is easily accessible by car or taxi or by a number of London Transit bus routes.

By LTC

CF Masonville Place has a LTC Hub conveniently located in our parking lot facing Richmond Street. For specific route details, visit Routes & Schedules.

Parking

CF Masonville Place offers over 3,500 complimentary parking spaces in the lot right next to the mall.

Electric Vehicle Charging Station

CF Masonville Place is equipped with one level 3 DC Flo fast charger (CHAdeMO & CCS Combo) and two level 2 Flo chargers. Electric vehicle charging stations are located in the parking lot near SilverCity.

LTC Hub

Conveniently located in the parking lot facing Richmond Street.

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LiVE BY CF APP

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