CF Chinook Centre
Dates: November 19 to December 24
Location: Bay Court
Bring your crew and visit Santa from November 19 through December 24! Pre-book your visit online for $10 to reserve your spot. Time slots are limited to 8 people. Tickets include your visit and up to 5 professional digital photos. Be sure to grab your ticket today! BOOK NOW
QUESTIONS? View our FAQs below.
Pre Registration FAQs
Visits with Santa are intended for guests of all ages.
CF Insiders received early access to purchase tickets for their visit with Santa. To get on the list for next year, and receive updates about all of our unique offerings and experiences year round, please sign up to be a CF Insider through our website. The sign-up button is located in the top right-hand corner of our website.
No, however we encourage you to sign up for the newsletter to receive timely details about our upcoming holiday offerings.
Visits with Santa take place from Saturday, November 19 to Saturday, December 24 and are by reservation only. Please visit your preferred CF shopping centre’s website for Santa’s hours of operation.
There is a mandatory $10 fee that includes your visit and 5 professional digital photos for you to download at your own convenience.
We listened to our guests and understand the lengthy time involved standing in line. With everyone leading such busy lives, online ticket sales makes the process easier and more convenient for our guests.
As part of Cadillac Fairview’s holiday philanthropic efforts, a donation will be made to local charity. Please visit your preferred CF shopping centre’s website for the local charity that will be supported.
Visits with Santa are by reservation only. To purchase your ticket, please visit our website and click on Visits with Santa.
We strongly encourage you to make your reservation prior to your visit to avoid disappointment and ensure your booking with Santa.
The set can accommodate up to 8 family members per reservation.
Reservations are limited to one per email.
To purchase your ticket, please visit our website and click on Visits with Santa.
Post Reservation FAQs
After booking your visit with Santa, you will receive a confirmation email with your reservation details. Please check your junk or spam email folders if you don’t see an email from us. If you don’t see a confirmation email from us in your inbox, spam or junk folders, please contact firstname.lastname@example.org.
Cancellations: To receive a full refund, cancellations must be made 48-hours or more before your reservation date and time. A refund will be issued within 3-5 business days. Any cancellation made less than 48-hours before your reservation date and time will not be refunded. To cancel your reservation, please check your confirmation email. There is a link in the confirmation email which will take you to the appropriate website page to cancel your reservation.
Changes to your reservation can only be made 48-hours or more before your original reservation date and time. Please note that we cannot guarantee that time slots will be available should you decide to reschedule your visit.
Unfortunately we will not be able to add more time slots. Please continue to check the website as some time slots may become available due to cancellations.
Please arrive at your scheduled reservation time. Late arrival accommodations cannot be guaranteed.
Each visit is approximately 5-minutes long.
We are booking 3 families in every 15-minute time slot. Each family will have approximately 5-minutes to visit with Santa and have their photos taken.
Please bring your confirmation email with you as your confirmed ticket to check in for your visit with Santa. Kindly arrive at your scheduled reservation time.
Santa will be sitting in an oversized chair with room for visitors to sit next to him on the chair. There will also be small stools next to Santa’s chair or you can stand next to the chair if you’d prefer to maintain more distance.
It is not mandatory to wear a mask based on current health and safety mandates. It is at the discretion of each guest if they want to wear a mask or not. Protocols are subject to change based on provincial health and safety mandates.
We will be working with F8 Studio Management.
You will be able to download your digital photos approximately 15 to 30-minutes after the photos are taken. However, this may take longer depending on factors beyond our control (i.e. slow internet connection). You can download your photos to any connected device such as a cell phone, tablet or personal computer. The photo files are full resolution and can easily be used to print up to a 10” x 14” photo.
If you’re having an issue with downloading your photos, please complete a support ticket from the link on the photo access page. Support is available 7-days a week from 9:00 am EST to 9:00 pm EST. Tickets received after 9:00 pm EST will be responded to on the following day.
No. There will be no printed photos available at the Santa set. The photo files are full resolution and can easily be used to print up to a 10” x 14” photo at your preferred photo print vendor.
Yes, you may view your photos before leaving.
Yes, you can request a retake. We kindly ask that any retakes be done within your 5-minute timeframe.
Yes, personal photography is permitted with your reservation.
No, unfortunately we will not be offering pet photos this year.
We will host Sensitive Santa in conjunction with Autism Speaks Canada at the following properties: CF Fairview Mall, CF Fairview Park, CF Markville, CF Sherway Gardens and CF Toronto Eaton Centre. For more information, please visit www.autismspeaks.ca.
No, we’re focused on our in-mall Santa experience this year.
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